Terms and conditions


The “Garrett” brand of Marcello Pampaloni Srl, like all other brands, whether figurative or not, and all other distinctive signs, company names, service marks, commercial names and denominations, illustrations, images, logos, registered and unregistered designs registered copyrights and patents (intellectual property), reproduced on our products, on the e-commerce site, on accessories and packaging, whether registered or not, are and remain the exclusive property of Marcello Pampaloni Srl. Any reproduction, even partial , as well as any modification or use of intellectual property, for any reason and in any form, without our prior express written authorization, are absolutely prohibited, as is any combination or use in conjunction with any other trademark, sign, logo. and more generally any other distinctive sign capable of forming a complex sign.


These General Conditions of Sale (“General Conditions of Sale” or, alternatively, “CGV”) govern the offer and sale of Products distributed via the website www.garrett-grt.com (“Site”) by Marcello Pampaloni, Via Fiorentina 19/a int. 7, 50063 Figline Valdarno (Fi) VAT number 03626230480.
Scope of application of the GCS

2.1 The offer and sale of the Products on the Site constitute a distance contract governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.

2.2 These General Conditions of Sale apply to all contracts concluded with Marcello Pampaloni Srl on the Garrett-grt.com website

2.3 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site in the “General Conditions of Sale” section. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale.

2.4 The applicable General Conditions of Sale are those in force on the date of sending the purchase order.

2.5 These General Conditions of Sale do not regulate the sale of products by parties other than Marcello Pampaloni who are present on the Site via links, banners or other hyperlinks.
Before carrying out commercial transactions with these entities it is necessary to check their conditions of sale.

2.6 The user is required to carefully read these General Conditions of Sale, which Marcello Pampaloni makes available to him in the “General Conditions of Sale” section of the Site and which he is permitted to store and reproduce, as well as all other information that Marcello Pampaloni provides on the website, both before and during the purchase procedure.


3.1 The purchase, pursuant to clause 4 below, is permitted both to users who have the status of consumers and to users who do not have this status. The purchase is permitted to natural persons only on the condition that they are at least eighteen years of age.

3.2 Pursuant to art. 3, I paragraph, letter. a) of the Consumer Code, please note that consumers are natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisanal activity carried out.

3.3 Marcello Pampaloni reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GCS and/or the conditions and/or terms of the purchase contract with Marcello Pampaloni; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) from users who have provided false, incomplete or otherwise inaccurate identification data or who have not promptly sent Marcello Pampaloni the documents requested by the same or who have sent invalid documents.


4.1 Registration on the Site is free. To register on the Site, the user must complete the appropriate form, entering name, surname, address, place and date of birth, telephone number, an e-mail address and a password and click on the [Send] button.
Registration on the Site, by opening a personal account, allows the registered user (“Registered User”) to:
● save and modify your data;
● access all information relating to orders and returns;
● follow the status of the order;
● manage your personal data and update it at any time;
● take advantage of the dedicated services that can be activated from time to time (e.g. viewing your “wish list”, etc);

4.2 Registration credentials (email address and password) must be kept with extreme care and attention. They can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third party has access to them. He also undertakes to immediately inform Marcello Pampaloni, by contacting her via email at info@garrett-grt.com or by telephone at 055952858, in the event that he suspects or becomes aware of an undue use or undue disclosure of the same.

4.3 The Registered User guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to hold Marcello Pampaloni harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.


To modify or cancel an order it is necessary to contact Marcello Pampaloni no later than 24 hours after sending the order, via email to info@garrett-grt.it or by telephone at 055952858 ALWAYS indicating the reference order number.

At the time of shipment, the User will receive the shipping number at the email address indicated during the order process, through which they can track their purchases on the courier’s website or via the courier’s call centre.


To request copies of tax documents and/or changes in personal details, the User must contact Marcello Pampaloni via email at info@garrett-grt.it or by telephone on 055952858, remembering to ALWAYS indicate the type and number of the document for which the copy and/or correction

Purchases made on www.garrett-grt.it are safe and guaranteed and payment can be made using one of the following methods:
● Payment by advance bank transfer
● Payment by credit card
● Payment with Paypal system

8.1 Payment by advance bank transfer

In case of payment by advance bank transfer, the order will be managed only after confirmation of crediting of the entire amount.
Payment must be made within 5 working days from the order date. For correct and fast management of the order, the Customer must indicate the order number, date, name and surname of the Customer in the reference.
After this deadline the order will be automatically cancelled.
The availability of the chosen product will be assessed at the time of accreditation.

The bank transfer must be made out to:
Marcello Pampaloni Srl
IBAN: IT40V0306905465000000011375

8.2 Payment by credit card

If the User chooses to pay by credit card, the relevant banking institution will authorize the debit of the amount relating to the purchase made. In case of cancellation, Marcello Pampaloni will request the cancellation of the transaction and the cancellation of the committed amount.
The release times depend exclusively on the banking system. Once the transaction has been canceled, Marcello Pampaloni cannot under any circumstances be held responsible for delays and/or damages caused by the banking system.
Marcello Pampaloni reserves the right to request from the User additional information or to send copies of documents demonstrating ownership of the card used.
In case of refusal Marcello Pampaloni reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card is Marcello Pampaloni able to know personal information relating to the card holder, given that the information is transmitted directly to the website of the banking institution that manages the transaction, a protected site.

8.3 Payment with PayPal

By selecting the PayPal payment type, the User will be redirected to a page on the PayPal website and payment will be made according to the methods indicated therein.
The information provided on the PayPal site will not be shared with Marcello Pampaloni but will be managed directly by him.
In case of cancellation of the order or non-acceptance by Marcello Pampaloni, the amount will be refunded to the PayPal account.
Marcello Pampaloni will not be in any way responsible for delays and/or damages caused in this phase.


The shipping cost is borne by the user and will be calculated automatically by the system. Any customs charges are not included in the item price or shipping charges. These costs are the responsibility of the buyer and must be paid to the courier.


Orders will be managed by Marcello Pampaloni from Monday to Friday from 9:00 to 12:00. Orders placed after 12:00 and during the weekend will be handled from the first following non-holiday day.

In the case of a first order, Marcello Pampaloni reserves the right to ask his bank to contact the customer’s banking institution for payment approval. This request may cause a small delay in the delivery of your first order.

Average times:
● Italy – Standard 2-3 working days
● EU – Standard 3-5 working days
● Extra – EU standard 5-7 working days
In any case, the delivery date is merely indicative and is in no way binding for Marcello Pampaloni.

10.1 With the confirmation of the purchase by the customer, a commercial relationship is concluded which obliges the customer to collect the goods upon delivery. If for any reason the customer does not collect the goods, shipping and storage costs will be charged to the customer and deducted from any refund by Marcello Pampaloni.

10.2 The courier in charge will request, upon delivery of the package, the signature of the recipient or his representative as proof of delivery. It is possible to make requests to change any information necessary for the delivery of the order either through Marcello Pampaloni’s Customer Service or directly to the appointed courier. If the recipient, or whoever acts on his behalf, agrees directly with the courier in charge for a delivery of the goods without affixing his signature, Marcello Pampaloni will not be held responsible for any shortcomings and no claim can be made against the company.


We remind customers that they can check the status of their order by sending an email to info@garrett-grt.com, or by calling Customer Service indicating the name and order number or by logging into their account if they are Registered users.
It is not possible to cancel or modify an order that is already in a “shipped” status


The right of withdrawal is regulated by current legislation art. 64 Consumer Code as amended by LEGISLATIVE DECREE 21 February 2014, n. 21.
The User who qualifies as a Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty within 14 days of receiving the order and without having to incur costs other than those provided for in article 56, paragraph 2, and article 57 of the aforementioned decree.

The complete text of the Consumer Code, updated on 16 September 2015,

can be consulted at: http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf

Please note: Those who purchase with a VAT number cannot exercise the right of withdrawal.


You can request a return for all items on sale, except customized models, for an exchange or refund.

It will be possible to request a return via the email address info@garrett-grt.com
Once the return is approved by Marcello Pampaloni, you will receive an email with all the information to return the product.
Marcello Pampaloni reserves the right to refuse the return or to request additional information, photos or other elements on the product to be returned, before accepting such return.
The return request must be made within 14 days of receiving the order.
Refunds will be managed once the return sent by you has been received and accepted. We inform our customers that, in case of returning the order, the costs of customs duties and other taxes relating to the return shipment will be deducted from the refund. In the event of a change however, these costs will be borne by Marcello Pampaloni.
For orders paid by credit card or Pay Pal, the payment will be reversed with consequent credit back to your bank account.
The times for any refunds may change from bank to bank, therefore they do not depend on the activity of Marcello Pampaloni, (generally the re-credit is done within 7 days of receiving the return).


The User forfeits the right of withdrawal and the consequent right to reimbursement in the event that Marcello Pampaloni ascertains the existence of even just one of the following conditions:
● Even partial use of the goods and any consumables;
● Lack of external packaging and/or original internal packaging;
● Absence of product components (accessories);
● Damage to the product for causes other than its transport
In the cases indicated above, Marcello Pampaloni will return the goods to the User, charging the shipping costs.


15.1 The purchase contract concluded on the Site is governed by Italian law.

15.2 Without prejudice to the application to consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for the exercise of the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity.

15.3 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the court of the place where the user resides or has chosen domicile is competent. In the case of a non-consumer user, the court of Arezzo has exclusive jurisdiction for any dispute relating to the application, execution and interpretation of these General Conditions of Sale.

15.4 The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for disputes of small entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.

16. NOTICE TO CONSUMERS – Online Dispute Resolution (ODR)

In compliance with the provisions of the art. 14 of EU Regulation 524/2013/EU, the consumer User is informed that, as an alternative to the judicial dispute, both the consumer and Marcello Pampaloni will be able to make use of the alternative solution to online disputes by submitting a complaint through the platform established by the European Commission.
This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online.
The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
Marcello Pampaloni will be contactable by the organization at the following address: info@garrett-grt.com
For any clarification in this regard you can contact us at the email address published in this document.

For any suggestions, complaints and/or reports you can write to info@garrett-grt.com

Marcello Pampaloni srl
Via Fiorentina 19/a int. 7
50063 Figline Valdarno (FI)
Customer care
T. (+39) 055952858


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